school of retail classes

Retail leaders series

For all store retail leaders who want to be their best. Whether you choose to complete all of them or just a few classes, we cover our most requested areas of learning.

  • ★ Define your store’s customer experience vision

    ★ Lead your store’s customer experience vision

  • ★ Understand your communication style (DISC)

    ★ Know how to listen more effectively

  • ★ Learn how to hire people who align with the values of your business

    ★ Create a great candidate experience

  • ★ Roster for performance, not just availability

    ★ Understand the impacts of your roster on team and customer experience

  • ★ Build a culture of empowerment

    ★ Learn how to powerfully recognise each person in your team

  • ★ Coach each step of the sales conversation (using the GROW model)

  • ★ Understand the importance of holding teams accountable

    ★ Know how to give and receive feedback

  • ★ Confidently nip poor performance (skill) and behaviours (will) in the bud

    ★ Understand the principles of formal performance management

  • ★ Learn how to manage your time more effectively to focus more on customer and team

  • ★ Know your leadership strengths and blind spots

    ★ Set your own leadership intention

  • ★ Practices set to embed learning

    ★ Delivered via Zoom

    ★ One page class handouts

    ★ $150 per student per class

retail leaders series advanced

Taking your retail leaders to the next-level.

  • ★ Conflict resolution

    ★ The responsibility of communication

    ★ How to get the most out of different communication styles

  • ★ Build a high-performance mindset

    ★ Culture of empowerment

    ★ Identify and drive 1%ers for continuous improvement

    ★ Praise that builds confidence and resilience

  • ★ Set achievable goals

    ★ Understand what the numbers are telling you so you can target coaching

    ★ Coach to achieve an outcome

    ★ Create a coaching plan for each person in your team

  • ★ The power of regular check-ins

    ★ Plan and facilitate an effective regular check-in

    ★ How to give constructive feedback

  • ★ Establish the different types of leaders

    ★ How to be the best leader you can be

    ★ What to do more of to maximise your own unique style

    ★ Deep dive into derailers and how they can be avoided

  • ★ A tutorial to guide and coach the student in preparing a plan to improve their business

    ★ Results to be presented to senior leaders after 3 months

  • ★ 6x 1 hour classes

    ★ For retail managers who have completed Retail Leaders Series

    ★ Pre-work to assess current business performance

    ★ Practises set between classes to embed learning

    ★ Handouts provided after each class

    ★ $250 per student per class

area leaders series

Classes tailored specifically for your area leaders.

  • ★ Communicate a vision

    ★ Conflict resolution

    ★ The responsibility of communication

    ★ How to get the most out of different communication styles

  • ★ Build a high-performance mindset

    ★ Culture of empowerment

    ★ Identify and drive 1%ers for continuous improvement

    ★ Praise that builds confidence and resilience

  • ★ Set achievable goals

    ★ Understand what the numbers are telling you so you can target coaching

    ★ Coach to achieve an outcome

    ★ Create a coaching plan for each person in your team

  • ★ The power of regular check-ins

    ★ Plan and facilitate an effective regular check-in

    ★ How to give constructive feedback

  • ★ Establish the different types of leaders

    ★ How to be the best leader you can be

    ★ What to do more of to maximise your own unique style

    ★ Deep dive into derailers and how they can be avoided

  • ★ A tutorial to guide and coach the student in preparing a plan to improve their business

    ★ Recommend best practice ways to manage your area

    ★ Results to be presented to senior leaders after 3 months

  • ★ 6x 90 minute classes

    ★ For multi-site, area or regional managers

    ★ Pre-work to assess current business performance

    ★ Practises set between classes to embed learning

    ★ Handouts provided after each class

    ★ $250 per student per class

Head office leaders series

3 areas of learning: Lead Self, Lead Customer, Lead Team to provide practical ways to be great leaders in a retail business.

  • Communicate like a leader

    ★ Establish how your role impacts customer experience

    ★ Understand your DISC leadership style

    ★ How to listen more effectively

    ★ How to receive feedback well

    Be the retail leader we wish we all had

    ★ Understand your strengths and derailers and what you need to do more of/stop doing to be the best leader you can be

  • Coach for improvement

    ★ How to build a culture of continuous improvement

    ★ How to coach using the GROW model

    Motivate for high performance

    ★ How to build a culture of empowerment

    ★ How to set your customer and team experience intention

    ★ How to motivate and powerfully recognise each person in your team

  • Nip it in the bud

    ★ How to nip poor performance in the bud using the ABC model

    Performance management

    ★ Know when to have more formal performance conversation

    ★ How to apply the principles of performance management

    ★ Wrap-up series

  • ★ To help your head office team get the most out of their time in your retail stores

  • ★ Delivered online or face-to-face

    ★ Tailored content

    ★ Practice and handouts to embed learning

    ★ $POA

Retail conferences

Let us help you elevate your retail team conferences by working with you to create engaging and impactful sessions, tailored to the needs of your business.

  • ★ Tailored to the theme and goals of your conference

    ★ Session topics include (but not limited to):

    ★ Customer Experience

    ★ Coaching

    ★ Empowerment & Motivation

    ★ Embedding your Company Values

    ★ All sessions are designed to be interactive, fun and inclusive

  • ★ Delivered in-person by SOR facilitators

    ★ Designed for large groups

    ★ $POA

sales training

Teach store teams how to consistently bring your brand's shopping experience to life on the shop floor and create the customer experience you want to be famous for.

  • ★ Establish how you want your customers to feel when they shop with you

    ★ Learn the right sales behaviours for your business

    ★ Feel confident to get on the shop floor and make customers happy

  • ★ 1 hour class delivered over Zoom

    ★ $95 per person

    ★ Tailored to your business

    NB: this class can be combined with one of our leadership classes to help you define your customer experience vision if needed.

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  • WHAT OUR CLIENTS HAVE TO SAY

    Thank you to the Team from School of Retail, your contribution to our retail team development through a tailored learning program and tailored mystery shops have led to an elevated customer experience in store. The ability to tailor the programs to our strategy, keeping learning simple and including homework means the team receive a practical learning that they can immediately implement in their store environments. - Debbie Knights, Politix

  • WHAT OUR CLIENTS HAVE TO SAY

    The New Class of Retail was designed to be interactive, engaging and easy to digest. We are happy to report that our students look forward to attending our classes with their peers and learning all the practical skills required to be great retail leaders. - Leanne Lusher, Incu

  • WHAT OUR CLIENTS HAVE TO SAY

    The team at The School of Retail, have made a profound impact on our leadership team at Clear Complexions. The leadership program developed by the SOR team is the most relevant and engaging content that I have seen developed for the current day, consumer based leader. The content is delivered in an interactive manner that captivates and maintains active participation throughout each of the sessions. What impressed me the most over and above the course content and contemporary delivery style, was the background work, research & preparation completed by the team to make sure that the program was relevant and easy to apply out of the class room. I can confidently recommend the team at SOR to help you take your leadership team from good to great! - Ramon Castillo, CEO CC

  • WHAT OUR CLIENTS HAVE TO SAY

    We sent our entire team of Managers to the School of Retail training. The results from the day have been incredible; from the little changes in the way they manage their store and staff, to bigger picture overall business strategy. The School of Retail team created an effective and intimate training environment, that has proved to be a fabulous development tool and great learning platform for our team - Penny Cohen, Skin and Threads.